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Tue 9 Jan 2007

## [Wow: Sprint is Cutting 5,000 Jobs?!](https://goodluckdeluxe.com/2007/01/09/wow-sprint-is-cutting-5000-jobs/)

Posted by GoodLuckDeluxe under

[Economics](https://goodluckdeluxe.com/category/economics/)

I have finally collected my thoughts on the news about Sprint’s enormous layoff after 300,000 subscribers (of which I was one) [have left Sprint in the dust](http://www.usatoday.com/money/industries/telecom/2007-01-08-sprint_x.htm).

Truthfully, I’m not surprised. I had NOTHING but problems with that pseudo-company. I knew this day of reckoning was coming for them.

I even had strangers look at my little PCS phone and shake their heads in disgrace. Oh, the stories I could tell about my dark days with Sprint. What a nightmare! Actually, *debacle*is more like it.

Have you attempted to use their customer service? Notice that I said *attempted*. It was always my misfortune to end up with the gum-popping, halfway-literate ignoramus as my Sprint customer service “agent.” What a joke and a half.

My biggest frustration with the service industry in the U.S. are the piddly wages that these folks are paid. If you’re only making $6.00 an hour to deal with screaming, obnoxious customers all day, would *you*be chipper and friendly?

I mean, is Gary Forsee, [the CEO of Sprint](http://www2.sprint.com/mr/ex_dtl.do?id=100), aware that MONEY has everything to do with Sprint’s call center agents not giving customers their all? Did Mr. Forsee *foresee*this?

Perhaps employees would give better customer service if they had
 THE MONETARY INCENTIVE to do so. Forget a pat on the back for “a job well done.” Show them the green!

At any rate (no pun intended), Sprint really needs to shake it up and wake up.

I usually strive to report on pleasant stuff, but there is just no silver lining in this disaster. Not a good luck scenario no matter how you slice it.

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