I have finally collected my thoughts on the news about Sprint’s enormous layoff after 300,000 subscribers (of which I was one) have left Sprint in the dust.

Truthfully, I’m not surprised. I had NOTHING but problems with that pseudo-company. I knew this day of reckoning was coming for them.

I even had strangers look at my little PCS phone and shake their heads in disgrace. Oh, the stories I could tell about my dark days with Sprint. What a nightmare! Actually, debacle is more like it.

Have you attempted to use their customer service? Notice that I said attempted. It was always my misfortune to end up with the gum-popping, halfway-literate ignoramus as my Sprint customer service “agent.” What a joke and a half.

My biggest frustration with the service industry in the U.S. are the piddly wages that these folks are paid. If you’re only making $6.00 an hour to deal with screaming, obnoxious customers all day, would you be chipper and friendly?

I mean, is Gary Forsee, the CEO of Sprint, aware that MONEY has everything to do with Sprint’s call center agents not giving customers their all? Did Mr. Forsee foresee this?

Perhaps employees would give better customer service if they had
THE MONETARY INCENTIVE to do so. Forget a pat on the back for “a job well done.” Show them the green!

At any rate (no pun intended), Sprint really needs to shake it up and wake up.

I usually strive to report on pleasant stuff, but there is just no silver lining in this disaster. Not a good luck scenario no matter how you slice it.